Hi George, your comment is good and am facing almost the problem here, but the only way to over these is by giving some time to the computer, remember computer is good teacher and am now marreid to computer, also try give them tips on offline thing alongside online because some members dont know yet what a window is, mouse, floppy,microsoft word, execl. try open for them microsoft word to help correct spellings and gramar. what I have discovered is that there is no single place or a person to give all about computer... it is amatter of time, trying and asking "according to CJ lia founder"